Client: F&B Asia
Operating in a highly regulated sector such as the food & beverage industry presents risks and challenges for any business. When you have chain of outlets, this risk is amplified.
As an industry leader and owner of several dining concepts in the region, F&B Asia recognises the importance in crisis & issues management and sought assistance to better prepare the team at Harry’s bar and dining chain to manage everyday hospitality issues and build resilience in the face of a crisis.
Over several months a robust plan was developed and tested, new house protocols were developed, and training was rolled out across the executive team and all outlets.